Ciniter Live Chat
Instant answers on your website
Embeddable chat widget for your website with canned responses, operator routing, and AI-powered responses via your Ciniter agent.
Included Free
With every Ciniter account
No per-app pricing. No feature gates.
< 3sec
Average first response time
70%
Queries resolved by AI
4.8/5
Average visitor satisfaction
How It Works
Get up and running in three simple steps.
Add the widget to your site
Paste one line of code and a chat bubble appears on your website, ready to engage visitors.
AI handles first response
Your AI agent answers common questions instantly using your knowledge base — no wait time for visitors.
Escalate to humans when needed
Complex queries get routed to the right team member with full conversation context.
Everything You Need
Deep capabilities across every aspect of live chat.
Chat Widget
Beautiful, customizable chat for your website.
- Brand-matched colors and styling
- Mobile-responsive design
- Pre-chat forms for lead capture
- Offline message handling
AI & Automation
Let AI handle the repetitive questions.
- AI-powered responses from knowledge base
- Canned response shortcuts
- Auto-greeting based on page and time
- Chatbot flows for common queries
Operator Management
Route conversations to the right team.
- Skill-based routing rules
- Operator availability and workload balancing
- Seamless AI-to-human handoff
- Conversation history and CRM linking
🤖 AI-Powered by Default
Unlike standalone tools, Ciniter Live Chat is deeply integrated with your Ciniter AI agents. Your operations agent can access and operate Live Chat via WhatsApp — no dashboard needed.
Via WhatsApp
Ask your agent to perform actions, generate reports, or make changes — all through natural language.
Via Dashboard
Full visual interface when you want hands-on control — every feature accessible with clicks.
What You No Longer Need
Stop paying separately for tools that do less. Ciniter Live Chat is included free with every Ciniter account.
Your live chat widget
Website chat tool
Customer chat software
Frequently Asked Questions
Does the AI answer questions automatically?
Can I customize the chat widget?
Does it capture leads?
See It in Action
Real-world scenarios showing how Ciniter Live Chat works via WhatsApp and your dashboard.
Works Great With
These products are in the same category and work seamlessly together.
Get Ciniter Live Chat — Free
Included with every Ciniter account alongside 24 other business applications. No per-app pricing. No feature gates. Just sign up and use it.