AI & Automation

Ciniter Knowledge

Train your AI with your business knowledge

Upload documents, FAQs, product catalogs, and policies. Your AI agents use this knowledge to answer customer questions accurately and consistently.

95%

AI answer accuracy with knowledge base

< 1min

To add new knowledge

Auto

Retraining on every update

How It Works

Get up and running in three simple steps.

1

Upload your knowledge

Add documents, FAQs, product details, policies โ€” anything your AI agent needs to know about your business.

2

AI learns automatically

Your knowledge is indexed and the AI agent can immediately use it to answer customer questions.

3

Keep it fresh

Update documents anytime and the AI retrains automatically โ€” no manual retraining process needed.

Everything You Need

Deep capabilities across every aspect of knowledge base.

Content Management

Organize everything your AI needs to know.

  • Document upload (PDF, Word, text)
  • Structured FAQ management
  • Product catalog with descriptions and pricing
  • Policy and procedure library

AI Training

Your knowledge becomes your AI's expertise.

  • Automatic indexing on upload
  • Source citation in AI responses
  • Relevance scoring for answers
  • Automatic retraining on updates

Organization & Access

Keep knowledge structured and findable.

  • Categories and tags
  • Version history and change tracking
  • Team access controls
  • Search across all documents

๐Ÿค– AI-Powered by Default

Unlike standalone tools, Ciniter Knowledge is deeply integrated with your Ciniter AI agents. Your operations agent can access and operate Knowledge Base via WhatsApp โ€” no dashboard needed.

Via WhatsApp

Ask your agent to perform actions, generate reports, or make changes โ€” all through natural language.

Via Dashboard

Full visual interface when you want hands-on control โ€” every feature accessible with clicks.

What You No Longer Need

Stop paying separately for tools that do less. Ciniter Knowledge is included free with every Ciniter account.

Your knowledge base tool

Internal wiki

FAQ page management

Frequently Asked Questions

What file formats can I upload?
PDF, DOCX, TXT, and structured Q&A entries. You can also paste content directly into the knowledge base editor.
How quickly does the AI learn new content?
Instantly. Upload a document and your AI agent can reference it in conversations within seconds.
Does the AI cite its sources?
Yes, when answering from the knowledge base, the AI can reference which document or FAQ it used.

See It in Action

Real-world scenarios showing how Ciniter Knowledge works via WhatsApp and your dashboard.

Works Great With

These products are in the same category and work seamlessly together.

Get Ciniter Knowledge โ€” Free

Included with every Ciniter account alongside 24 other business applications. No per-app pricing. No feature gates. Just sign up and use it.